Terms of Service

By accessing and using the services provided by MoreTravel, a brand of Transvip, Lda. (NIF 513424083, registered office at Estrada Municipal 526, Nº 97 V, Sítio da Tapada, Maritenda, 8125-022 Quarteira, Portugal) ("we", "us", "our"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our transfer and tour services, including clients, passengers, and any third parties making bookings on behalf of others.

MoreTravel provides premium passenger transportation services in the Algarve region of Portugal, including:

• Airport transfers (Faro, Lisbon, Seville, and other airports)
• Private tours and excursions
• Golf transfers
• Corporate and event transportation
• Wedding transportation
• Custom transportation requests

All services are subject to availability and confirmation. We reserve the right to modify or discontinue services at any time.

3.1 Booking Process

Reservations can be made through our website, email, phone, or WhatsApp. A booking is only confirmed once you receive written confirmation from MoreTravel.

3.2 Required Information

You must provide accurate and complete information when making a booking, including:

• Passenger names and contact details
• Pickup and drop-off locations
• Date and time of service
• Number of passengers and luggage
• Any special requirements or requests

3.3 Confirmation

We will confirm your booking within 24 hours of receiving your request. If you do not receive confirmation, please contact us directly.

4.1 Quotes

All prices quoted are in Euros (€) and include VAT where applicable. Prices are valid for 30 days from the date of quotation unless otherwise stated.

4.2 Payment Terms

• Payment is required in advance or upon completion of service, as agreed at booking
• We accept cash, credit/debit cards, and bank transfers
• Corporate clients may arrange invoice payment upon agreement

4.3 Additional Charges

Additional charges may apply for:

• Waiting time beyond the included grace period
• Changes to the itinerary after service commencement
• Night services (between 22:00 and 06:00)
• Public holidays
• Extra stops not included in the original booking
• Child seats or special equipment (if applicable)

5.1 Client Cancellations

• More than 48 hours before service: Full refund
• 24-48 hours before service: 50% refund
• Less than 24 hours before service: No refund
• No-show: No refund

5.2 Modifications

Requests to modify bookings should be made as early as possible. We will accommodate changes when possible, but modifications may affect pricing.

5.3 Our Cancellations

In the rare event that we must cancel a service, we will:

• Provide as much notice as possible
• Offer an alternative solution when available
• Provide a full refund if no alternative is acceptable

As a client, you agree to:

• Provide accurate booking information
• Be ready at the agreed pickup time and location
• Ensure all passengers comply with Portuguese traffic laws (seatbelts, child restraints)
• Inform us of any special requirements in advance
• Treat our vehicles and drivers with respect
• Not consume food or beverages that may damage the vehicle interior
• Not smoke or vape inside our vehicles
• Not transport illegal substances or items

We reserve the right to refuse service or terminate a journey if these conditions are violated.

We commit to:

• Providing clean, well-maintained, and licensed vehicles
• Employing professional, licensed, and insured drivers
• Punctuality and reliability in service delivery
• Safe and comfortable transportation
• Assistance with luggage within reasonable limits
• Clear communication regarding your booking
• Compliance with all applicable Portuguese transportation regulations

8.1 Airport Pickups

We monitor flight arrivals and adjust pickup times accordingly. We provide:

• 60 minutes complimentary waiting time for international flights
• 30 minutes complimentary waiting time for domestic flights

8.2 Other Pickups

• 15 minutes complimentary waiting time for hotel and address pickups
• Additional waiting time may be charged at our standard rate

8.3 Client Delays

If you are significantly delayed, please contact us immediately. We will make reasonable efforts to accommodate, but additional charges may apply.

9.1 Insurance Coverage

All our vehicles are fully insured for passenger transportation in accordance with Portuguese law.

9.2 Limitation of Liability

MoreTravel shall not be liable for:

• Delays caused by traffic, weather, or circumstances beyond our control
• Loss of flights, connections, or appointments due to such delays
• Loss or damage to personal belongings left in vehicles (though we will make reasonable efforts to recover and return items)
• Consequential or indirect losses

9.3 Force Majeure

We are not liable for failure to perform due to circumstances beyond our control, including but not limited to natural disasters, strikes, civil unrest, or government actions.

• Portuguese law requires appropriate child restraint systems for children
• Parents/guardians are responsible for ensuring children are properly secured
• Child seats and booster seats are available upon request (please specify at booking)
• We reserve the right to refuse transportation of children without appropriate restraints

• Standard luggage allowance is communicated at booking based on vehicle type
• Excess luggage may require a larger vehicle at additional cost
• We are not responsible for items left in vehicles, though we will attempt to recover and return them
• Golf equipment, wheelchairs, and special items should be specified at booking

Your personal information is collected and processed in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. By using our services, you consent to such processing.

For full details, please see our Privacy Policy.

13.1 Complaints

If you are dissatisfied with our service, please contact us at info@moretravel.pt within 14 days of the service date. We will investigate and respond within 30 days.

13.2 Dispute Resolution

We are committed to resolving disputes amicably. If we cannot reach a resolution, disputes shall be subject to Portuguese law and the jurisdiction of the courts of Faro, Portugal.

13.3 Alternative Dispute Resolution

For consumer disputes, you may use the CIMAAL (Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve) platform. More information at: www.consumidoronline.pt

All content on this website, including text, images, logos, and design, is the property of MoreTravel and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified terms.

For questions about these Terms of Service, please contact us:

MoreTravel · Transvip, Lda.

Email: info@moretravel.pt

Phone: +351 965 131 657 (call to a Portuguese mobile network)

NIF: 513424083

Address: Estrada Municipal 526, Nº 97 V, Sítio da Tapada, Maritenda, 8125-022 Quarteira, Portugal