Frequently Asked Questions

You can book a transfer by filling out our quote form on the website, calling us directly at +351 965 131 657 (call to a Portuguese mobile network), or sending an email to info@moretravel.pt. We'll confirm your booking within 24 hours.

We recommend booking at least 48 hours in advance to ensure availability. For peak season (June-September) and special events, we suggest booking at least one week ahead.

Yes. Ask for any change as early as possible by phone, WhatsApp or email. We accommodate changes whenever we can, but a change may affect the price.

Prices depend on the distance, vehicle type and number of passengers, in euros with VAT included where applicable. Your quote is valid for 30 days. Supplements may apply for night services (22:00–06:00), public holidays, extra stops or waiting beyond the free time, as set out in our Terms of Service.

We accept cash (EUR), credit/debit cards (Visa, Mastercard), and bank transfers. Payment can be made in advance or at the end of your journey.

For standard transfers, no deposit is required. For full-day excursions and special events, we may request a 30% deposit to confirm the booking.

Our fleet is Mercedes only: E-Class Estate and E-Class Sedan (up to 3 passengers), V-Class (up to 7 passengers) and Sprinter Long (up to 9 passengers). All vehicles are air-conditioned and regularly maintained.

Yes, baby car seats and booster seats are available on request. Tell us the children's ages when you book; any charge is shown in your quote.

All our chauffeurs are fully licensed, professionally trained, and speak English and Portuguese. They have extensive knowledge of the Algarve region.

More than 48 hours before the service: full refund. Between 24 and 48 hours before: 50% refund. Less than 24 hours before, or no-show: no refund.

We monitor all flight arrivals. If your flight is delayed, we'll adjust the pickup time automatically at no extra cost. Just make sure to provide your flight number when booking.

Refunds for eligible cancellations are processed within 5-7 business days. For deposits paid, refund terms depend on the cancellation timing.